Essential skills: It is critical that the candidate demonstrate the ability to: Demonstrate the management of situations/incidents requiring: identification and management of hazards establishment and maintenance of inter-service liaison infection control procedures resistive and combative client control procedures identification of resources and their uses communication and interpersonal skills In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes the ability to: Use problem solving skills including: using available resources innovatively analysing information quickly managing multiple competing priorities making decisions that ensure the overall effective management of the scene of an emergency Use oral communication skills (language competence) required to fulfil job roles as specified by the organisation, including: asking questions active listening liaising with personnel from other services asking for clarification from persons at the scene negotiating solutions effectively communicating instructions to a wide range of people acknowledging and responding to a range of views public speaking Use written communication skills (literacy competence) required to fulfil job roles as specified by organisation, including: reading and understanding incident reports and case management materials preparing handover reports for staff from associated services and/or receiving agencies Use interpersonal skills, including: working with others relating to persons from differing cultural, social and religious backgrounds. Apply effective stress management techniques/skills Network and develop relationships Use networks effectively |